This is the second time I placed an order with The Drive Clothing Co, and both times (about a year apart,) I have had to contact the com about shipping. It appears as if they pick the orders and print the label quickly, and then leave the package for days...or a week, or until the customer contacts them... before shipping. Your warehouse should have a End of Day and End of Week report that tells you what tracking numbers haven't gone out, and your team should be able to see whether this is a global, UPS issue, or orders have been misplaced or missed somewhere. Also you should have an EOD report of orders not shipped on your customer service end, as well. So there seems to be a lack of accountability or processes missing that would clear stuff like this up. (I have worked in warehousing, shipping, and distribution for several years and have heard all the generic excuses...as well as understand what probably *really* happened behind the scenes).) The first time this happened, I gave y'all the benefit of the doubt but at this point it looks like a "you" issue to me...not a.one off incident. Because of this, I can't say that I'd recommend ordering through you or buy from this company again, even though I really like the clothes, the designs are awesome and the tees are comfy. Please prove me wrong.
